Service CRM Solution

Service CRM Software

Service CRM Software

Service Management Software


Service CRM Solution that we offer help our customers manage their Service operations in the most efficient manner.

Service CRM Software – Management of Service Complaints

It is of utmost important that all service complaints are addressed & attended to efficiently. Doing so allow any company to retain the existing customers and also get more referrals. This module allow keep track of service complaints & related resolution and assist in analyzing & providing feedback to product team about nature of complaints for product quality improvement. This module facilitates as follows:

  • Issue Service Complaint numbers
  • Allow tracking of all service activities
  • Allow escalation in case of pending complaints
  • Allow analyze nature of complaints that are coming in
  • Makes Warranty & AMC data available on finger tips
  • Allow you build efficient complaint resolution mechanism
  • MIS Reporting

Tracking of Annual Maintenance Contracts

Service CRM Software helps tracking data of those customers who have signed up for AMC, upcoming AMC contracts and those where AMC has become due but they are yet to enter into the contract. Helps Services Sales Team send timely reminders to customers and do regular follow up for contract signing. Also allows recording of Preventive Maintenance Schedule (PMS) related data customer / contract wise.

  • Provide data related to AMC Contracts
  • Helps in Service Sales Team follow up & close AMC orders
  • Assists in scheduling PMS visits

Service CRM Software – Warranty Management

Service CRM Software helps in tracking warranty related data. It also stores data related to spare parts warranty in a product. It allows:

  • Track data related to products those are under warranty
  • Spare parts consumption during warranty period
  • Service complaints related to warranty
  • PMS Schedule for under warranty products & spares

Consumption of Spares & related data management

Sales Service CRM allows you manage spare parts availability and consumption data. It allows you order spares when it reaches reorder levels and also locate spares easily. This ensures that all service complaints are resolved well in time and ensures customer satisfaction is achieved.

  • Provides data related to spare parts consumption & availability
  • Helps generate Spare Parts Sales

Prepare Quotation of Services Sales

Allow you manage data related to service spare pricing. Helps prepare service proposals and further tracking them. Integrated approach to service help raise visit requests for installation of parts and further track them in an organized manner.

  • Track Service Revenues
  • Spares consumption Tracking
  • Check man power availability and allocation of job

Service CRM Software – Schedule & Manage Installations

Every order that is shipped requires installation activity to be carried out at Customer site. Sales CRM Software enables set the installation process and run it efficiently. It also allow record installation dates and related Warranty

  • Track Serial Number wise Installation of products
  • Capture remarks that come up during Installation process
  • Raise indent for dead on arrival material replacement and further track the same
  • Schedule & Manage PMS Visits

For Detailed Brochure

Call Us: 9920219590,    

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