Service CRM Solution
Software for Service Management
Service CRM Solution
The Solution that we offer help our customers manage their Service center in the most efficient way.
Service CRM Solution – Management of Service Calls
It is very important that all service calls are attended to ably. Doing so allow any company to keep the existing customers and also get more sales. This module allow keep track of service calls & related resolve and assist in analyze & provide feedback to product team about nature of complaints for product quality improve. This module helps as follows:
- Allot Call numbers
- Allow track of all service activities
- Escalate in case of pending complaints
- Allow analyze kind of complaints that are coming in
- Makes Warranty & AMC data available on finger tips
- Allow you build efficient complaint resolution method
- MIS Reports
Track AMCs
Service CRM Software helps track data of those customers who have signed up for AMC, future AMC contracts and those where AMC has become due but they are yet to enter into the contract. Helps Services Sales Team send i time reminders to customers and do regular follow up for contract sign. Also allows record of PM Schedule (PMS) related data customer / contract wise.
- Provide data related to AMC Contracts
- Helps in Service Sales Team follow up & close AMC orders
- Help in scheduling PMS visits
Service CRM Solution – Warranty Manage
Service CRM Software helps track warranty related data. It also stores data related to spare parts warranty in a product. It allows:
- Data related to products those are under warranty can be tracked
- Spare parts usage during warranty period
- Service calls related to warranty
- PMS Schedule for under warranty products & spares
Usage of Spares & related data manage
Sales Service CRM allows you manage spare parts availability and also usage data. It allows you order spares when it reaches reorder levels and also find spares with ease. This ensures that all service calls are resolved well in time and help achieve s customer satisfaction.
- Provides data related to spare parts usage & availability also
- Helps get Spare Parts Sales also
Make Quotation of Services Sales
Allow you manage data related to service spare cost. Helps make service proposals and also track them. Linked approach to service help raise visit calls for installation of parts and further track them in a plan manner.
- Track Service Revenues also
- Spares usage Track also
- Check man power availability and also allocation of job
Service CRM Solution – Schedule & Manage Installations
Every order that is shipped need installation to happen at Customer site. Service CRM Software help set the installation process and run it efficiently. It also allow record installation dates and related Warranty
- Serial Number wise track of Installation of products also
- Make note of remarks that come up at the time of Installation
- Raise indent for dead on arrival material replacement and also further track the same
- Schedule & Manage PMS Visits also
Kindly check Sales CRM Solution
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