Service CRM Solution
The Solution that we offer help our customers manage their Service center in the most efficient way.
It is very important that all service calls are attended to ably. Doing so allow any company to keep the existing customers and also get more sales. This module allow keep track of service calls & related resolve and assist in analyze & provide feedback to product team about nature of complaints for product quality improve. This module helps as follows:
Service CRM Software helps track data of those customers who have signed up for AMC, future AMC contracts and those where AMC has become due but they are yet to enter into the contract. Helps Services Sales Team send i time reminders to customers and do regular follow up for contract sign. Also allows record of PM Schedule (PMS) related data customer / contract wise.
Service CRM Software helps track warranty related data. It also stores data related to spare parts warranty in a product. It allows:
Usage of Spares & related data manage
Sales Service CRM allows you manage spare parts availability and also usage data. It allows you order spares when it reaches reorder levels and also find spares with ease. This ensures that all service calls are resolved well in time and help achieve s customer satisfaction.
Make Quotation of Services Sales
Allow you manage data related to service spare cost. Helps make service proposals and also track them. Linked approach to service help raise visit calls for installation of parts and further track them in a plan manner.
Every order that is shipped need installation to happen at Customer site. Service CRM Software help set the installation process and run it efficiently. It also allow record installation dates and related Warranty
Kindly check Sales CRM Solution
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